West Security Products WB Service Company WB Manufacturing COPPER-GUARD TM THEFT DETERRENT SYSTEMS FOR AIR CONDITIONER SSECURITY ENCLOSURES FOR PACKAGE UNITS AND CONDENSERS STOP COPPER THIEVES IN THEIR TRACKS!

WB Manufacturing - West Security Products - Copper-Guard - WB Security Products - WB Service Company - Lies
- a story of a contractor and the customer they screwed over.

NOTE: ALL THESE PICTURES WERE TAKEN AFTER THEY LEFT THE PROJECT UNFINISHED. I HAD TO REWORK THE CAGES AT THE COST OF SEVERAL THOUSAND DOLLARS. SEE DETAILS AND MORE PROOF AT THE BOTTOM OF THIS PAGE.

WB Manufacturing sells Copper-Guard™ cages to protect your HVAC A/C Units from Copper Theft. The cages themselves are fine if they were properly provided and installed, but the company is a nightmare. Don't count on getting what you paid for.

10/10/2008 at 10:22AM - Dean West says - "We'll take care of it."

But they don't take care of it.

Do you want this to happen to your roof?

Yes, that's a hole they created, and then they called this a patch that they fixed!

This is after they 'guarantee' no damage to your roof on their website.

And are the cages safe?

Just ask my A/C Contractor. "These things are not safe, they are gonna fall and kill somebody." -

They put the hinges on wrong, so they don't flip to stay on top. Well, they did on half of them. The other half they didn't, and they won't fix them. So when the A/C techs work on them, if they fall, you have 80 pounds of steel swinging to crush the tech.

What happens if you think they are doing things wrong?

1) They stop working.

2) They call your AC Manufacturer to try to get your warranties voided. Make sure you work with your vendor to stop this! On 10/29 at 5:55 PM Dean West says "...I can kill your warranty on all your equipment with Trane factory costing you thousands across the life of your equipment."

3) They threaten you.

In an email from "Partner" Bobby Anderson at 10/29 at 11:38 PM

"If you refuse Mr. West's very generous offer your next contact will be with our corporate attorney with Barnes, Alford, Stork & Johnson, L.L.P. "

Sounds like they want to be like the mafia! Be afraid. If you don't pay to fix their mistakes, they threaten to sue you.

Is that good business?

Where did the holes come from? They are sloppy when they work. Look at all the nails and pieces of shaved steel they leave behind. On an EPDM roof, that's bad news.

Their website says "Galvanized Hinges" that will not rust. ANOTHER LIE.

They don't always used Galvanized Hinges - see below.

Their website also guarantees they won't affect your units. Ooops. Sometimes they don't paint the units as their website promises.

My AC tech says if we don't fix this, it will rust through our units, void the warranty, and cause a leak into our building.

They are not licensed.

On 9/25/08 at 10:41am in an email from Dean West - "We are HVAC contractors licensed H1, H2 and H3 in NC and SC"

Really? See for yourself. Go to http://www.nclicensing.org/ and click License Search on the left hand side of the page. Search for Dean West or WB Manufacturing.

I'd be glad to talk to you to back up these pictures.

Keith Luedeman 704.523.3886 x201
or via email at Keith@goodmortgage.com

OR - contact Adrienne Cornejo
(954) 830-9426
Took her money, paid via check, cage never delivered and blocked her phone number and threatened her via email.

OR - Mike Ferguson
mferguson@matrixhginc.com
Ordered cages, freight charges went from $500 to $2500, still not received and the company will not return calls or emails.

OR - James P. Terracina
Terra Fire Suppression 614-443-4112
terrafire@netzero.net
Paid, no cages, number now blocked (common complaint)

Review their BBB Record here - it's an F

Or Online Complaints (note if you compare the two it appears that DW is Dean West posting a positive review)
Complaint List 1
Complaint List 2
Live link to post a complaint - http://local.yahoo.com/info-74391688-west-security-products-bessemer-city?tab=reviews#reviews

He has used the following names:

West Security Products Co.
Copper-Guard Security Product
WB Manufacturing Products
WB Service Company
WB Security Products
Mechanical Security Solutions
Air Conditioner Security Co.

A few of you have asked where you can serve them. They move around quite often - but I hear they are in Bessemer City now. Try these addresses.

WB SERVICE CO LLC 308 E LOUISIANA AVE BESSEMER CITY, NC 28016-2730 (704) 674-5559	Dean West West Security Products 2305 Lincolnton Hwy Cherryville, NC 28021
WB Service Company 1801 MOUNTAIN VIEW RD Bessemer City, North Carolina 28016	WB Service Company. 801 E Georgia Ave Bessemer City, NC 28016
Mechanical Security Solutions d.b.a. Air Conditioner Security 292 Norman Blvd. Gaffney, SC 29341 888-747-9650 http://airconditionersecurity.com/